Customer Service Agent

1. Address customer inquiries with precision and empathy, ensuring each interaction leaves a positive impression.

2. Utilize CRM software to track and manage customer interactions, ensuring timely follow-ups and issue resolutions.

3. Collaborate with cross-functional teams to escalate complex issues, providing a seamless experience for the customer.

4. Educate customers on product features, services, and promotions, actively fostering customer loyalty and retention.

5. Handle customer complaints with tact and professionalism, transforming challenges into opportunities for improvement.

Desired Candidate Profile

1. Original education certificates is mandatory
2. MS Word, Excel, Outlook
3. Should be able to work under pressure and handle angry customers

Other Requirements/Details:

Language Proficiency (verbal and written): Tamil, English

Age: Between 18 – 30

Work Place: On site at Deira, Dubai, UAE

* Kindly note Only shortlisted candidates will be notified*