Call Center Agent

Call Center Agent

Job Location: UAE

Key Roles and Responsibilities:

1. To anticipate guest needs and address their inquiries in a helpful and attentive Anantara manner.
2. To possess complete knowledge of the hotel product, including room types, rates, features, food and beverage outlets, spa, health club, and other Anantara properties.
3. To take personal responsibility for ensuring exceptional service and attitude, meeting the highest standards of Anantara at all times.
4. To personally handle and resolve all issues related to guest satisfaction in a timely manner.
5. To be proactive and innovative, suggesting alternatives that meet guest needs and enhance their Anantara experience.
6. To develop a close and harmonious working relationship with all hotel departments.
7. To attend hotel events, daily shift briefings, and training sessions to improve professional skills.

1. A strong focus on customer service.
2. Prior experience in hotel front office operations is preferred.
3. Excellent communication skills; fluency in English is required.
4. Ability to work varied shifts, weekends, and public holidays.
5. Computer skills in Microsoft Office; experience with current Property Management Systems (PMS) is preferred.