Production Executive

Job Responsibilities

1. Manage a portfolio of delinquent accounts, including reaching out to debtors/customers, understanding the reason for default, and ensuring collections of dues on time.
2. Regular follow-up via emails and telephone calls with past due customers to ensure the collection of pending amounts on time.
3. Perform all relevant collections activities before recommending necessary legal action.
4. Attend to and answer queries from customers related to collections.
5. Prepare and send the Statement of Account (SOA) for the debtors monthly and whenever required.
6. Negotiate and propose repayment plans according to company policy.
7. Adhere to all collection procedures while protecting the interest and reputation of the organization.
8. Maintain complete collection reports and record details of all interactions with customers in the collections management log.
9. Create and maintain relationships with debtors, when possible, to avoid future issues.
10. Provide feedback to the credit team on customer payment status/history when required.
11. Perform field visits on a case-to-case basis when required.
12. Handle corporate and retail customers, including critical accounts.
13. Reconcile customer accounts when required.