Assistant Manager II

Job Purpose:

The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service.

Key Responsibilities:

1. Greet customers warmly and offer expert advice to assist in their purchase decisions, ensuring alignment with quality and customer service standards.
2. Assist the managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
3. Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.
4. Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.
5. Assist in scheduling staff to align efficiently with operational needs while optimizing costs for the shop/department.
6. Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively.
7. Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements. Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary.
8. Communicate sales plans and targets to the shop/department team, monitor their performance continuously, and advise upper management on necessary corrective actions.
9. Coach the team on products and selling techniques to deliver customer experience.
10. Assist in training, motivating, and evaluating the team to ensure that the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Qualifications:

1. Bachelor’s Degree
2. Communicates effectively
3. Ensures Accountability
4. Demonstrates Self-Awareness
5. Proficiency in MS Office
6. Proficiency in English
7. Customer Focus
8. Directs Work
9. Manages Conflict
10. Develops Talent
11. Nimble Learning
12. Strong Product Knowledge
13. 2 years experience in Managerial role
14. 5 years of experience in Retail, or a similar role.