Customer Service Advisor

Your Role To Play Within Our Team

You will transform every opportunity into a success, demonstrating great values, identifying our students’ needs, building trust, and offering solutions that make students happy. You will provide end-to-end customer service to our students and help facilitate smooth operations within the business.

Location:

Dubai, UAE

An Overview

We encourage each team member to find ways to improve work processes every day. You will be expected to want to win with our team and place a strong emphasis on high performance to enhance the admirable position of Eton Institute. You will demonstrate energy and passion for creating change while exhibiting team spirit.

How You Will Contribute

1. Contact potential or existing learners to promote our services and close deals.
2. Carry out follow-up and sales calls with learners based on the targets assigned.
3. Go the “extra mile” to meet sales quotas and facilitate future sales.
4. Manage the coordination cycle from prospecting to closing a deal.
5. Provide outstanding customer service.
6. Provide front-line support and handle inquiries: interact with existing and potential students either in person or via phone, chat, and email.
7. Take part in outreach activities.

Skills, Experience, And Competencies

1. 2+ years of proven sales and customer service experience in a dynamic business environment in the education industry (preferably).
2. Excellent communication skills (mandatory).
3. Ability to understand customer requirements and identify solutions.
4. Ability to work both independently and as part of a team.
5. Organized, reliable, and self-motivated.
6. Attention to detail and accuracy.
7. Ability to work well under pressure.
8. Good skills in information technology.