HOP Team Leader

The Role

The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.

The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues ensuring at all times the tasks they are completing and delegating are done in a safe, legal and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence.

What You’ll be Doing

• Lead through your respective team working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
• Supervise that all orders are picked efficiently and accurately meeting time targets. This includes overseeing the adherence to packaging SLAs and quality assurance of each order to maximise customer satisfaction.
• Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.
• Communicate professionally and effectively with our Deliveroo riders.
• Effectively operate and oversee the dispatch order ensuring the accurate handling of orders to riders and minimising mistakes.
• Ensure all deliveries are handled in line with company expectations and policies driving adherence to temperature regulations whilst ensuring stock is replenished in an efficient and organised way. Maintain inventory accuracy and stock rotation accordingly. Complete the claims process daily where appropriate.
• Complete stock counts as per company policy with a keen eye for inventory management.
• Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.
• Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. E.g. Neighbours, landlords, contractors etc.
• Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts.
• Supervise accurate timekeeping ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.

Requirements

• Previous experience in a similar environment is preferred but not essential (FMCG, Retail, Warehouse, Last Mile).
• Strong hands-on mentality and detail-oriented.
• Comfortable working in a fast-paced environment.
• Proven track record of consistently hitting KPI targets (e.g. pick times).
• Track record of attendance, punctuality and reliability.
• Demonstrated leadership and experience training other associates.
• Ability to run shifts on their own.
• Contribute to a positive working environment.
• Good communication skills and a good proficiency in both written and spoken English.
• Right to work in the UAE.