Services Specialist

Job Responsibilities

1. Ensure production processes run reliably and efficiently.
2. Plan and organize production schedule.
3. Promote and drive an EHS & Quality based Services Culture.
4. Assess project and resource requirements.
5. Organize and plan for repair and routine maintenance for customer equipment.
6. Receive equipment and verify goods after jobs.
7. Follow up on required service levels for received equipment and share with external customers.
8. Review and share repair cost quotes with external customers and secure approval for required repairs.
9. Plan and schedule shop production to meet customer KPIs.
10. Liaise between customers and shop for required parts and ensure parts are secured for production.
11. Liaise between customers and inventory team for parts shortage arrangements.
12. Coordinate between customers and shop to ensure continuous service delivery.
13. Share production schedule updates with customers on a daily and weekly basis.
14. Manage and entertain customer requirements to ensure 100% customer satisfaction.