Country Sales Coordinator

ROLE: Country Sales Coordinator

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Country Sales team working alongside a fantastic team.

WHAT IS IN IT FOR YOU:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:

• Answers the telephone and directs enquiries to proper person and if necessary gives knowledgeable information of availability of room and function space of the hotel.
• Coordinates and follows up with internal departments.
• Composes letters on behalf of the Director of Sales.
• Ensures all correspondence is filed in a methodical systematic basis.
• Attends meetings records and distributes the minutes and follows up on action items if requested by the Director of Sales.
• Maintains a database of contacts which may be required by the Sales and Marketing team.
• Uses a diary or to-do list for daily assignments/tasks.
• Ensures that trace file is checked and acted on a daily basis.
• Handles telephones/calls as per the hotel standard and takes messages and prioritizes where necessary and informs the concerned guest.
• Ensures all outgoing correspondence is typed, proofread, and distributed or sent to the highest possible standard.
• Prepares letters, memos, and other correspondences on behalf of the Director of Sales.
• Sets up a filing system for all relevant and important correspondence or documents.
• Sets up a commercial database according to specific sources, updates, and maintains the systems accurately.
• Updates guest database regularly.
• Implements a daily follow-up system.
• Any other duties assigned by the Dept. Head.
• Thoroughly familiarizes oneself with the hotel's emergency procedures and is in a state of preparedness for any emergency which may occur.
• Maintains a monthly overview of vacation and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.
• Familiarizes with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Assists in Task Force Teams for new openings.
• Carries out any other reasonable task (which may not be stated here) as requested.

Qualifications:

• Minimum two years experience in the same position in a 4 or 5-star hotel and high school degree.

Remote Work:

No

Employment Type:

Full-time