Guest Services Officer

• Warmly greet and welcome guests ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries, requests, and concerns
• Manage room assignments, guest accounts, and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications, cancellations, and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized, clean, and presentable at all times
• Assist with concierge services including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
• Comply with all hotel policies, procedures, and safety standards

Qualifications:

Knowledge and Experience:
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing, and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies:
Good communication and customer contact skills
Service-oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Remote Work: No

Employment Type: Full-time