Head Waiter

Ensure the day to day operation is smooth in the restaurant.

Assist the leadership team of the restaurant in achieving high guest satisfaction. Guide and lead the server in the restaurant.

Perform the duties of supervisor on a regular basis.

Maximize sales potential and encourage upselling in order to maximize rates.

Ensure cash floats are secured at all times.

Work within budgeted costs.

Minimize abuse of operating equipment.

Ensure that requisitions for supplies are completed, delivered, and accounted for. Minimize the use of overtime.

Ensure that there is enough operating equipment at all times.

Record all voids and report any payment discrepancies to the Restaurant Manager.

Follow Company procedures when handling cash, credit cards, and cheques.

Address guest complaints and report all complaints to the Manager.

Liaise with colleagues over guest requirements and needs.

Ensure handover at shift end and beginning.

Liaise with Head Chef and Reception on a regular basis.

Gain customer feedback at all times.

Complete a full report of the day's events in the Management Report Book.

Create and maintain a personal and respectful rapport with regular guests.

Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Qualifications

Minimum 2 (two) years management experience in Restaurants and Bars.

One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.

Enter and locate work-related information using computers and/or point of sale systems.

Possess a gracious, friendly, and fun demeanor.

Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.

Strong verbal and written communication skills in English.

Maintain positive and productive working relationships with other employees and departments.

Ability to work independently and to partner with others to promote an environment of teamwork.