Department Manager

POSITION OBJECTIVE

Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.

Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures.

End to end store responsibility in absence of Store Manager.

Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.

Provide feedback to the Store Manager and Area Manager with regards to employees and products.

Key Responsibilities

1. Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss.
2. Maintain knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs.
3. Ensure the retail staff has the skill to provide the highest levels of customer service for maximizing sales.
4. Assist the Store Manager in the implementation of operating procedures at the store as per the company standards.
5. Ensure the brand and company's policies and procedures are adhered to by all staff at all times.
6. Regularly audit store administration and resolve any issues.
7. Manage the daily roster, leave, and grievances of the retail staff.
8. Maintain visual merchandising standards at the store at all times as per set VM standards.
9. Promote the Club Apparel Loyalty Program of the company for repeat sales.
10. Provide feedback to the Store Manager and/or Area Manager regarding employees and products.
11. Ensure awareness and vigilance at all times regarding security in the store without any negligence.
12. Stay updated about the various brands of the group for suggestive selling to customers.
13. Must be physically fit to stand for extended hours and perform heavy lifting.