Junior Sales Executive

Job Responsibilities

1. Develop product knowledge by keeping up to date with service and product offerings
2. Sales of products and services in the Store
3. Providing product and service information to the customers
4. Proactively demonstrate services to customers
5. Sell products and services to customers according to customer needs
6. Ensure process adherence in all transactions
7. Use a range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)
8. Ensure Retail Customer Journey is implemented as per Management
9. Follow, ensure & adhere to WFM report
10. Collect payments from customers in a secure and orderly manner
11. Respond to customer enquiries, finding the correct answers by consulting systems and other records
12. Assist subscribers in maintaining and updating customer accounts
13. Assist subscribers with billing enquiries and collect payments against bills
14. Handle issues and customer complaints, solving problems, logging complaints in the system and escalating the issues to Team Leaders if required
15. Adhere to company standards in all activities and tasks
16. Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations
17. Handle and count cash and other payments, responsible for reconciling payments against system records daily
18. Collect and verify required documentation, such as National ID, forms, and receipts as per TRA regulations