Customer Care Manager

The ideal candidate is responsible for leading the Care/Warranty product within the global business in the region

Responsibilities

• Establish and drive strategy for Care product and identify new growth opportunities
• Analyze sales data, market trends, and consumer behavior to identify key performance indicators
• Analysis of market trends, marketing, and promotional activities for competition to support our plans
• Closely work with Customer Service to enhance experience and reduce customer VOCs
• Drive channel expansion (mainly organized Retail, Carriers, B2B and Pure Players)
• Design programs and initiatives to drive attach rate
• Oversee regional P&L for all markets and channels
• Influence key stakeholders across the organization to drive business objectives
• Support the introduction of new lines of business across the region until they’ve reached critical mass (as-needed)