Assistant IT Manager

Bachelors in Computer Application (Computers), MBA/PG Diploma in Business Management (Information Technology)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Assist in managing a team of IT professionals, ensuring efficient task distribution and workflow.
• Provide guidance and mentorship to junior IT staff and support their professional development.
• Coordinate staff schedules, manage performance, and ensure adherence to departmental policies.

IT Infrastructure & Operations:

• Help manage and maintain the organization's IT systems, networks, and hardware.
• Ensure network performance, monitor system health, and proactively address potential issues.
• Oversee software installations, updates, and maintenance.

Security & Compliance:

• Assist in enforcing cybersecurity protocols, ensuring data protection and system integrity.
• Work with the IT Manager to ensure compliance with industry regulations, including privacy laws and internal security policies.
• Coordinate backup and disaster recovery processes.

Project Management:

• Participate in IT projects, including planning, implementation, and follow-up.
• Track project milestones and ensure they are completed on time and within budget.
• Support the rollout of new technologies or system upgrades across the organization.

Technical Support & Troubleshooting:

• Provide technical support to employees, addressing hardware and software issues in a timely manner.
• Troubleshoot complex IT problems and resolve them efficiently, ensuring minimal disruption to business operations.
• Develop user guides and FAQs to improve self-service options.
• Assist in selecting and managing third-party vendors for IT services and products.
• Help evaluate and recommend software, hardware, and services to improve system performance and user satisfaction.

Reporting & Documentation:

• Maintain records of IT systems, procedures, and operational issues.
• Assist in the creation of reports on IT performance, incidents, and improvements.
• Document IT-related issues and resolutions for future reference.

Desired Candidate Profile

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Proven experience (typically 8+ years) in IT management or a similar role.
• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with IT project management and vendor management.
• Familiarity with cybersecurity best practices and compliance standards.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with the ability to manage a team and collaborate across departments.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, Cisco, ITIL) are a plus.
• Experience with cloud technologies and services.
• Familiarity with business continuity planning and disaster recovery.
• Project management experience (PMP or similar certifications).

Employment Type

Full Time

Company Industry

• Metals
• Steel
• Iron
• Aluminium
• Fabrication

Department / Functional Area

• IT Hardware Support
• IT Hardware Repair & Maintenance

Keywords

• IT Infrastructure
• IT Systems
• Network Support
• IT Project Management
• Team Management
• Cyber Security
• Troubleshooting
• Technical Support
• Reporting Documentation