Dispatcher Non-Emergency Medical Transport

As a Dispatcher you will be at the heart of our operations ensuring that patients receive timely and efficient nonemergency medical transport across Dubai. You will be responsible for coordinating transport requests, dispatching vehicles, and maintaining constant communication with our drivers and medical teams. Your ability to stay calm under pressure, manage multiple tasks, and deliver top-notch customer service will be crucial to your success.
Location: Al Karama, Dubai, UAE

What You'll Be Doing:

1. Dispatch Operations: Receive transport requests and dispatch vehicles based on availability and patient needs ensuring efficient use of resources.
2. Real-Time Communication: Stay in constant contact with drivers, patients, and medical staff providing clear instructions and updates throughout the transport process.
3. Monitoring & Tracking: Use IT systems to track vehicles and monitor the status of ongoing transports ensuring smooth and timely operations.
4. Record Keeping: Accurately document transport activities ensuring all information is logged for future reference and billing purposes.
5. Problem Solving: Handle any issues that arise such as delays or vehicle breakdowns by coordinating alternative solutions and communicating with all parties involved.
6. Customer Service: Be the friendly and professional point of contact for patients and healthcare providers ensuring a positive experience for everyone involved.

Requirements

1. Language Skills: Fluent in both English and Arabic.
2. Tech-Savvy: Comfortable using dispatch software, GPS tracking systems, and Microsoft Office. Quick to learn new technology.
3. Strong Communicator: You excel in both verbal and written communication with the ability to clearly convey information and instructions.
4. Organized & Efficient: You can juggle multiple tasks at once and prioritize effectively to ensure smooth operations.
5. Problem Solver: You’re quick on your feet and can handle unforeseen issues calmly and efficiently.
6. Attention to Detail: Accuracy matters to you especially when it comes to logging transport details and assigning resources.
7. Experience: Previous experience in a dispatch role or similar position ideally within healthcare or transportation.
8. Education: High school diploma or equivalent; additional training or certification in dispatching, logistics, or medical transport is a plus.

Benefits

1. Competitive salary package.
2. A dynamic and supportive working environment.
3. Opportunities for growth and advancement.