Security Supervisor

Hotel Chadstone Melbourne MGallery
Ras Al Khaimah
AED 50,000 - 200,000
Job description
  1. To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
  2. To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, secured, courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
  3. To have a thorough understanding and knowledge of all hotel related services and products and have the ability to make recommendations to hotel guests.
  4. To supervise all aspects of key distribution and control according to policies and procedures of the hotel and to report any discrepancy immediately to the Assistant/Security Manager.
  5. To maintain legible and accurate records of all control centre documents including General Security Log, Key Control, Lost and Found, and Visitor Passes.
  6. To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
  7. To ensure that all hotel vehicles are properly maintained and to control the car log books, distribution of car keys, damages, and kilometers driven per day.
  8. To review scheduled functions, group or VIP arrivals, and special events and to organize resources/needs accordingly.
  9. To be flexible with work hours, regardless of time, during day or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
  10. To project at all times a positive and motivated attitude and exercise self-control.
  11. To handle guest and ambassador inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.
  12. To respond to any changes in the Security Department function as dictated by the hotel.
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