Business Engagement and Excellence

The purpose of the job is to manage tasks under the Business Excellence function in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors, and external stakeholders and carry out administrative duties which will be both in field and office-based.

Duties and Responsibilities

• Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and any other relevant stakeholder.
• Maintain positive feedback from the stakeholders.
• Increase satisfaction of physicians. Ensure that Axios scope of work is clearly communicated and understood among stakeholders.
• Communicate with all stakeholders on behalf of Axios when needed. Liaise with Axios Regional and HQ Teams as needed.
• Oversee and manage the development of material, ensuring accuracy and compliance with regulations.
• Collaborate with cross-functional teams to create materials, medical education materials, and conference presentations.
• Ensure that eligible patients are referred to the program(s) in a timely manner and in accordance with the project workflow and timelines.
• Ensure that current patients receive their drugs quickly and efficiently.
• Prepare timely monitoring reports (monthly) with patient numbers of referrals and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in real time as patients proceed through the program(s).
• Maintain and update electronic program files, including patient and quality assurance data.
• Attend and complete Pharmacovigilance, Pharma, and Product Training provided by the Client with a clear understanding of how to collect and report safety data.
• Report any adverse events/product complaints as per client requirements and/or Axios SOPPs.
• Conduct administrative duties for the office.
• Work on new proposals or presentations under the business development and new launches department.
• Your role also involves staying updated on the latest medical advancements, providing strategic guidance, and maintaining strong relationships with key opinion leaders and healthcare professionals.
• Conduct all program activities through exclusive use of the Axios Patient Management System (PMS).

Educational Background and Experience

• At least 2-5 years of professional experience in the healthcare sector is ideal.
• Excellent command of both spoken and written English.
• Experience in data monitoring and management is an advantage.
• Experience coordinating and handling logistics/supply chain is a plus.
• Experience in communication service management.
• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus.