Training Manager | Retail Division

Al-Futtaim Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Al-Futtaim operates through more than 65 companies across sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Egypt, Pakistan, Sri Lanka, Syria, Singapore and Europe.
Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world's best brands with exceptional standards of customer service and after sales support.
Structured into seven operational divisions; automotive, electronics, engineering and technologies, retail, financial services, general services, real estate and joint ventures, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

We are looking for a Training Manager to design, develop and deliver training material and programs to retail teams in order to develop product knowledge and skills to achieve commercial objectives and relevant customer satisfaction scores.
Reporting to the HR Manager you will be responsible for the following:

1. Gather training requirements specific to store to drive commercial targets and customer satisfaction scores in line with commercial calendar in coordination with Operations.

Minimum Qualifications and Knowledge:

• Bachelor's Degree

Job-Specific Skills:

• Minimum 7 years of experience in Training/ Learning & Development role
• Excellent written & verbal skills in English & Arabic
• Strong Presentation & Training Skills
• Knowledge of MS Office applications
• Knowledge of adult learning psychology
• Flexibility to travel and deliver trainings in various locations

Behavioural Competencies:

• Ability to create a positive group climate and adjust to participants learning
• Thoroughness & Attention to Detail
• Leadership Skills and Strategic Thinking
• Good Planning & Organisational Capabilities
• An Energetic & Self-Motivated
• Competent in using MS Office Tools