Quality Analyst - Native Arabic speaker

PREFERRED CANDIDATE QUALIFICATIONS – CURRENTLY AVAILABLE IN THE UAE. CAN JOIN IMMEDIATELY.

As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. You will compare it against the Company’s standards of performance — a Scorecard. This may include assessing Advisors’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.