Front Desk Manager - German Speaker

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager, you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end-of-the-day procedures and subsequent reports are completed in an accurate and efficient manner. Your role will include key responsibilities such as:

1. Actively elicit guest feedback and preferences regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
2. Ensure maximum room revenue through up-selling within stipulated guidelines, optimizing the sale of room inventory while controlling room availability in high occupancy periods.
3. Actively involve in promoting and selling the company's loyalty program, Food & Beverage events/in-house facilities, and hotel/company partners.
4. Ensure that all accounting and auditing practices are in line with company policies and governmental requirements, and check audits and registration cards before sending them to accounts.
5. Lead and coach the team towards achieving the highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.

Skills

Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experience in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed in up-selling and maximizing revenue techniques, always service-oriented, and have the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible, and approachable attitude is a must. You will work well under pressure in a fast-paced environment and be a great leader who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding Hotel Operations
2. Effective Communication
3. Planning for Business
4. Supervising People
5. Understanding Differences
6. Supervising Operations
7. Teamwork
8. Adaptability
9. Customer Focus
10. Drive for Results

Education

Hospitality Management or Equivalent