Housekeeping Manager - Housekeeping - InterContinental Residence Suites® Dubai Festival City

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a Housekeeping Manager for InterContinental Residence Suites Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

A little taste of your day-to-day

• Driving the guest experience through service quality.
• Develops detailed understanding of the market and guests’ needs.
• Monitor Housekeeping personnel to ensure rooms, particularly those of priority members, known repeat guests, and other VIPs receive special attention with preferences noted.
• Delivery of hotel-wide and departmental communication.
• Coaching and offering regular feedback sessions to employees.
• Implementation of departmental specific training programmes.
• Budgeting and forecasting.
• Implementation and maintenance of brand standards and standard operating procedures - IHG Way of Clean program.
• Implementation of quality assurance programmes.
• Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
• Manage cost and other expenses.
• Stock control.
• Hiring and recruiting in line with company guidelines.
• Workforce Optimisation Tool (WOT) to identify areas of improvement in workforce efficiency.
• Performance Management.
• Health and Safety.
• Address and resolve guest complaints promptly to maintain a positive reputation.

What we need from you

• The ideal candidate should have a minimum of 2 years experience in a similar role within the hospitality industry, preferably with experience managing a similar scale of 300+ luxury residence suites.
• Furthermore, a person with detailed knowledge of housekeeping within a quality brand.
• High school diploma or equivalent preferred.
• Experience with Hotel Property Management System - Opera preferred.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory, and communication skills.
• Able to convey information and ideas clearly.
• Work well in stressful, high-pressure situations.

What you can expect from us

We’ll reward all your hard work with a competitive salary and benefits.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.