Order Desk Specialist

Focus of the Role:

The primary focus of this role is to support the Procurement and Supply Chain Team by processing purchase requests, coordinating with suppliers, and managing orders. The Order Desk Specialist ensures timely and efficient delivery of goods or services while maintaining accurate records and resolving related issues professionally.

This role requires gathering and verifying purchase request details, providing product availability updates, confirming pricing, and ensuring order accuracy. Additionally, the specialist will address inquiries, handle complaints, and resolve discrepancies effectively to support smooth operations.

Key Responsibilities:

1. Create and manage purchase orders, ensure invoices are acknowledged, and secure necessary approvals while following up on pending actions when needed.
   
2. Ensure invoices are issued promptly to facilitate seamless order processing and payment.
   
3. Maintain an invoice status report, monitor order dispatch, payment acknowledgment, and oversee proper closure of orders.
   
4. Accurately document and update data including payment methods, quantities procured, and supplier details using Zoho.
   
5. Address disputes and discrepancies related to invoices by collaborating with clients and internal teams for timely resolution.
   
6. Maintain systematic and secure documentation of all invoicing activities to ensure accurate records for audits and easy retrieval when needed.
   
7. Ensure all documents are stored, archived, and securely maintained in the record room.
   

Requirements

1. Bachelor's degree in Business Administration, Business Management, or a related field; or a Diploma/Associate degree in a relevant discipline.
   
2. Minimum of 2 years of experience in Logistics, Freight, Accounting, or VAT-related industries.
   
3. Prior experience in handling invoices and purchase orders is essential.
   
4. Basic to intermediate accounting skills or a willingness to learn.
   
5. Excellent verbal and written communication skills.
   
6. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
   
7. Strong attention to detail with the ability to maintain accuracy in data entry and inspections.
   
8. Familiarity with Zoho or similar management systems is highly preferred.
   

Benefits

Competitive Salary: Competitive salary package commensurate with qualifications and experience.

F&B Discount: 50% discount at the club's café "The DOSE By Silvena" for all food and beverages items produced in-house.

Full Access to SEVEN's Club & Classes: Full access to SEVEN's facilities and a wide range of fitness classes.

UAE Employment benefits:

• UAE Visa for 2 years
• Medical insurance coverage
• 30 days of annual leave
• Yearly flight tickets to home country