Center Operations Manager

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Center Operations Manager Position

The Center Operations Manager position is responsible for overseeing one or more USO Center’s operations, and overseeing programs, events and activities at locations surrounding the Center(s). This position also manages subordinate operational staff and volunteers. It also assists in evaluating and modifying existing programs, events and activities, and plans and implements new or improved programs, events and activities.

Principal Duties and Responsibilities (*Essential Duties)

• Overall responsibility for providing visitors and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations.*
• Lead the planning, quality, and delivery of programs on and off of U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence.*
• Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes.*
• Coach and mentor USO Center staff and oversee volunteers’ schedule, activities, recruitment, training and recognition.*
• Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers’ procedures and activities, and the Emergency Preparedness Plan (EPP).*
• As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines.*
• Prepare, review and present reports, including financial, operational and statistical reports.*
• Responsible for communicating to internal and external parties, Centers’ operations, programs, and activities.*
• In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives.*
• May be required to operate a USO or personal motor vehicle.*
• Perform assigned duties in the absence of leadership, and other duties as assigned.*

Job Specifications

• High School Diploma or equivalent. Bachelor’s Degree preferred.
• 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred.
• Strong interpersonal, customer service and problem-solving skills.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Working knowledge of basic business and accounting functions including project management and budgeting.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities.
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Abu Dhabi, UAE.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community.

Apply today. Join the mission. Join Team USO.