Product Design Manager

As the Design Manager for our Consumer-Facing Products, you’ll play a pivotal role in shaping and executing the vision for accommodation funnels that directly engage our customers. Through your design leadership and strategic insights, you’ll collaborate closely with product stakeholders to deliver seamless experiences. Your primary responsibility will be to guide and inspire a team of designers, fostering an environment where innovative solutions thrive. Together, we’ll streamline the booking process on Agoda, ensuring users can easily find and book their accommodations.
In this role, you’ll strike a delicate balance between user-centric design and business objectives. You’ll empower your team to advocate for the user while aligning their efforts with our overarching business goals and KPIs. Your influence will extend beyond the design realm as you champion the user and business needs, driving forward industry-leading UX solutions for our accommodation products at Agoda.
Join us in creating experiences that redefine the standard for consumer engagement and satisfaction in the travel industry.
Day to day, it looks like:

• Manage scope of work for your team, and determine how to divide work amongst designers.
• Lead design strategy for complex initiatives and grow design leaders.
• Drive design vs business objectives and measurement alignment on core product initiatives that the design team or product team drives.
• Ensure successful execution by your team. Surface and address questions, bottlenecks, dependencies, and conflicts as they arise, working with stakeholders when needed. Ensure high-quality design decisions are made.
• Maintain and apply a process for effective design.
• Build a healthy, high-performing, capability-complete team. Hire designers to fill open headcount and foster a positive culture on your team.
• Coach and mentor your direct reports to help them hone their competencies and grow in their careers.
• Lead projects and groups to define and sell a coherent medium to long-term vision, with milestones and short-term actions to get there. Build the design organization as a focus for wider company vision and strategy.
• Represent your team upwards to your manager: ensure the team’s priorities are well understood, advocate for them, and flag any underperformers, stakeholder misalignments, or other challenges they face.
• Partner with a design leadership team to help shape management practices, and mentor other design leaders to put those into practice.

• Experience leading design strategy for complex initiatives and growing design leaders.
• Ability to lead through ambiguity, using soft skills to persuade and build alignment with senior leaders around a vision and approach.
• Holistic thinking to identify customer experience opportunities that create impact across the organization.
• Experience partnering with a design leadership team to help shape management practices, and mentoring other design leaders to implement those practices.
• Incorporate advancements in the field of product design to guide the skills and practices of our team.
• Develop a deep understanding of current native technologies and design patterns, guiding your design team to use these in practice.

Qualities we value in design leaders:

• Effective articulation of ideas and design solutions.
• Expressing feedback with kindness and candor.
• Tolerance for ambiguity and healthy curiosity.
• Translation of quantitative & qualitative insights into design decisions.
• Contribution to our culture: motivation, optimism, quality, integrity.