Quality Analyst - Native Arabic speaker

PREFERRED CANDIDATE QUALIFICATIONS – CURRENTLY AVAILABLE IN THE UAE. CAN JOIN IMMEDIATELY.

As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer's experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses. This includes assessing Advisors’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines against the Company’s standards of performance — a Scorecard.