Sr Automotive Technical Advisor

Responsibilities:

• Perform Vehicle Troubleshooting and Deep Diagnosis (Mechanical & Electrical)
• Assist customers by providing Technical Explanations to their concerns
• Perform joint road tests with customers to capture their concerns
• Perform routine maintenance and general mechanic repair work on vehicles
• Demonstrate manual skills & ability for performing technical and mechanical jobs
• Assist the Service Advisors in capturing data while creating the Repair Support Request and Branch Field Technical Reports submitted to the Aftersales Distributor Team for any escalations
• Exhibit willingness to learn with hands-on training

What are we looking for?

• Diploma in an official and globally recognized Automotive Technical certification, like ITI (Industrial Training Institute NCVT Certificate) or ITC
• 8+ years experience as a Diagnostic Technician in German, European, and American models
• Knowledge of using all types of scan tools, wiring diagrams, and workshop manuals
• Ability to use diagnostic equipment and special service tools to inspect the engine, transmission, brake, suspension, A/C electrical, and hybrid systems of vehicles
• Ability to read, interpret, and transcribe data to maintain accurate records in job orders
• Understanding and adherence to protocols where necessary, and compliance with the requirements of Kavak After-sales
• Having a valid UAE driving license is a plus