Application Support Engineer

Job Responsibilities

• Senior professional with 6-8 years of experience.
• Identify bottlenecks and bugs from application logs and devise quick workarounds to these problems. Work with other team members to derive a permanent solution.
• Application deployment in AWS cloud platform.
• Understand application source code and troubleshoot to find out RCA.
• Configure and monitor events & alerts as part of proactive monitoring to avoid any incidents.
• Manage daily health checks of the application as part of monitoring.
• Collaborate with other service line members to verify and find out issues.
• Write database queries to perform workarounds for the issues.
• Perform application server patching.

Qualifications

• Working experience on Core Java and Java EE technologies, such as JDBC, JMS, JNDI.
• Hands-on experience with AWS cloud components and its deployment framework. Able to verify issues in microservices and recommend solutions.
• Good understanding and hands-on knowledge of IBM WebSphere administration & deployment concepts.
• Experience in application log analysis & troubleshooting by reviewing the application source code and database queries.
• Hands-on experience with application monitoring tools and troubleshooting issues from monitoring events.
• Experience with Linux & AIX operating systems and knowledge of basic shell scripting.
• Good knowledge of RDBMS databases (Oracle) with experience in writing SQL queries and scripts.
• Good understanding of MQ and its operation. Can troubleshoot independently on these issues with minimal guidance.
• Good understanding of REST and SOAP Web services.
• Basic knowledge of infrastructure components, such as Firewall, Load balancer, etc.
• Able to troubleshoot production issues from application codes independently with minimal supervision.
• Working experience with Internet & Mobile Apps (Android & iOS) related applications.
• Demonstrate strong technical skills with a deep understanding of modern architectural styles and practices such as Microservices, Containers, Cloud (AWS, Azure), APIs, Event-driven architecture, Evolutionary architecture, etc., with a passion for debugging based on the application source code.