Advanced Software Engineer

HoneyWELL

Dubai

AED 120,000 - 200,000

Job description

Facilitate issue identification and analysis
Track, investigate and resolve technical issues
Respond promptly to customer inquiries
Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the Connected Buildings
Build relationships with both internal and external customers
Ensure that each customer’s experience meets the high standard of HCE Technical Support professionals
Collaborate with teams to manage and drive timely & satisfactory customer case resolution
Test and verify products & new features
Ensure offerings follow the RMP processes and gating criteria, support onboarding and coordination with the various Ops teams
Able to set priorities and remain flexible in a changing environment
Act with a sense of urgency, a bias for action and speed