Contact Center Agent

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt. Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone's achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we're always on the lookout for new talents to join us on our success journey.

The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the MENA region and Greece.

Primary Responsibilities

1. Ensure the delivery process completion within the promised time to our customers, through extensive coordination with our partners.
2. Handle inbound and outbound calls with our customers to ensure the highest quality assurance standards of our service are being met.
3. Support our partners technically when required, ensuring that all our technical solutions in the shops work properly (tablets, speakers).
4. Provide the operations and business development teams with concise reports regarding the quality of orders, highlighting areas of improvement.
5. Convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes.
6. Keep the shops' employees' schedules updated & manage InstaShop's delivery fleet.
7. Provide support for the team on daily subtasks & projects to identify your next area of growth.

Requirements

1. Structured thinking & organizational skills.
2. Self-motivated with demonstrated flexibility & adaptability in intense situations.
3. Early graduate with a Business background.