Cluster Manager - Retail

Responsibilities

1. Responsible to achieve the daily and monthly sales targets for each location/store.
2. To support the management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction.
3. To effectively manage the P&L within allocated budget to affect a profitable performance for the Brands.
4. To ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures, and local authorities (sale permits, work permits, trade license, etc.).
5. To clearly and concisely communicate business objectives to managers to keep them well informed of business activity and their required contribution to targets.
6. To achieve stock control targets in line with company guidelines to prevent financial loss.
7. To liaise with the Buying and Merchandising teams regarding the supply of stock in the Brand to maximize stock potential.
8. To identify underperforming stores and develop a business plan to address and manage issues effectively.
9. To achieve successful Mystery Shop results through the development and training of managers.
10. To collate and provide constructive feedback on VM standards to the business.
11. To ensure that the visual presentation of all stores represents the brand image.
12. To support the delivery of all marketing campaigns.
13. To develop an effective network of communication across the Area to ensure shared knowledge and understanding of business activity.
14. Design and update the operation's manual and implement the standards as needed.

Desired Candidate Profile

1. Bachelor's degree in business management.
2. 4+ years of relevant experience managing a multi-brand concept.