Reservations Agent

Responsibilities:

1. Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
2. Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
3. Assist to book and block all rooms according to required standards and monitor all special reservations.
4. Ensure compliance to all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and their availability.
5. Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide updates on an everyday basis.