Service Admin Coordinator

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

The Service Admin Coordinator will be responsible for coordinating and managing service requests and administrative tasks within a service department. This includes tracking service orders, scheduling appointments, and providing support to service technicians. The Service Admin Coordinator will also handle customer inquiries and ensure timely and efficient resolution of service issues. Strong organizational and multitasking skills are essential for this role.

Responsibilities

• Coordinate and schedule service appointments based on customer requests and technician availability.
• Track service orders, ensuring accurate documentation and timely updates.
• Provide administrative support to service technicians, including preparing work orders and maintaining service records.
• Handle customer inquiries regarding service requests, pricing, and product information.
• Collaborate with cross-functional teams to troubleshoot and resolve service-related issues.
• Maintain accurate inventory records and order necessary parts and supplies.
• Assist in the preparation of service reports and performance metrics.
• Continuously seek process improvements to streamline service operations.

Minimum Requirements

• High school diploma or equivalent.
• Proven experience in customer service or administrative roles.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Proficient in using computer programs, including Microsoft Office.