Service Contracts Supervisor – AF Motors – CSO

Service Contracts Supervisor – AF Motors – CSO

Al-Futtaim Motors occupies the prominent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

Service contract is one of the main tools to not only retain the customers but also to increase customer retention rate. It helps to generate revenue for the after sales dept. Responsible to help the contracts manager to achieve the sales & financial targets. Responsible to monitor complete contracts processing and to support the contract dept. staff to achieve the set targets of the dept. Responsible to work as acting contracts manager in the absence of contracts manager. Responsible to find any financial or operational mistake by the staff. Responsible to guide the contract dept. staff & liaise with the customers, other counterparts of the company especially in sales, after sales, EIT & finance dept.

KEY ACCOUNTABILITIES:

1. Sales & Financial Growth

• Responsible to derive contracts prices after getting guidance from the contracts manager.
• Responsible for daily, weekly & monthly reports.
• Provide support & feedback to the contracts manager to offer attractive contracts which ensure increased sales & profitability.
• Ensure contracts processing is completed correctly & timely to reduce contracts WIP's of the branches.
• Responsible to control expenses & any overcharging by the branches.
• Responsible to arrange stationary & other related items for the staff.

Minimum Qualifications and Knowledge:
Graduate in any discipline preferably in automotive or business

Minimum Experience:
2 - 5 years in a major automotive manufacturer or dealership/distributorship as a Contracts Administrator or Service Supervisor

Job-Specific Skills:

• Basic knowledge of accounting, finance, data processing & auto engineering.
• Communication & Inter-Personal skills.
• Good PC skills including proficiency in MS Office, MS Excel & MS PowerPoint.

Behavioral Competencies:

• Problem Solving
• Customer Handling
• Time Management
• Teamwork
• Management skills

About The Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.