Jewelry Customer Service Representative

As a Jewelry Customer Service Representative at Only Lines, you will be the vital link between our customers and our brand, providing exceptional service and support to enhance the shopping experience. Your duties will include:

Key Responsibilities:

1. Providing knowledgeable assistance to customers regarding jewelry products, including features, benefits, and care instructions
2. Handling customer inquiries, complaints, and service requests in a professional and timely manner
3. Assisting customers with order placement, tracking, and returns, ensuring a smooth purchasing experience
4. Maintaining an in-depth understanding of the product range to offer personalized recommendations
5. Collaborating with sales and design teams to convey customer feedback and enhance product offerings
6. Handling transactions accurately and efficiently, managing payment processing and refunds
7. Keeping an organized record of customer interactions and maintaining customer databases
8. Creating a welcoming and engaging environment within the store

Requirements:

1. Previous experience in customer service, preferably in the retail or jewelry industry
2. Strong communication and interpersonal skills, with a passion for providing exceptional service
3. Ability to handle inquiries and complaints with empathy and professionalism
4. Basic knowledge of jewelry products, trends, and care is a plus
5. Strong organizational skills to manage multiple tasks in a fast-paced environment
6. Proficiency in using customer service software and POS systems
7. Flexibility to work on weekends and holidays as required

Benefits:

1. International, innovative and collaborative work culture
2. Comprehensive benefits, including medical insurance
3. Official UAE employment status
4. Stable AED salary
5. Working schedule 6-1
6. Office location - Art of Living Mall - Al Barsha 2 - Dubai
7. Flexible schedule, including weekends, holidays, and irregular hours