Medical Receptionist / Customer Service Representative

Job Summary:

We are seeking a dedicated and compassionate Medical Receptionist / Customer Service Representative to join our healthcare team. The ideal candidate will serve as the first point of contact for patients and visitors, providing exceptional customer service, managing appointments, and assisting with administrative duties in a fast-paced medical environment. The role requires professionalism, empathy, and a working knowledge of healthcare terminology and practices.

Key Responsibilities:

1. Patient and Visitor Interaction:

• Greet and welcome patients, visitors, and medical staff in a professional, friendly, and empathetic manner.
• Direct patients to the appropriate department, provider, or waiting area.
• Ensure the check-in/check-out process is smooth and efficient, including verifying patient information and updating records.
• Answer phone calls, schedule appointments, confirm appointments, and reschedule as needed.

2. Appointment Management:

• Schedule patient appointments, ensuring accurate and timely bookings.
• Coordinate appointment reminders through phone calls, texts, or emails.
• Handle cancellations, reschedules, and follow-up appointments, ensuring minimal disruption to the schedule.
• Maintain and update patient calendars and doctor schedules to prevent conflicts.

3. Administrative Support:

• Process patient registration forms and medical records, ensuring all necessary documentation is accurately completed and filed.
• Assist in collecting and verifying patient insurance information, including obtaining prior authorizations when necessary.
• Maintain confidentiality and compliance with HIPAA regulations when handling sensitive patient information.
• Manage office correspondence, including emails, faxes, and mail distribution.

4. Waiting Room Management:

• Ensure the waiting area is clean, organized, and comfortable for patients.
• Monitor the flow of patients in and out of the office, notifying medical staff when patients arrive.

5. Medical Record Keeping:

• Ensure that all patient forms, medical histories, and records are properly filed and easily accessible.
• Assist with patient chart preparation for upcoming visits.

6. Patient Communication:

• Respond to patient inquiries via phone, email, or in person, providing information about the practice, services, insurance, and billing.
• Address patient concerns or complaints, ensuring timely resolution and escalating issues to management when necessary.
• Provide patients with clear instructions regarding office policies, procedures, and insurance coverage.

7. Insurance Verification & Billing Support:

• Verify patient insurance information and update records accordingly.
• Assist patients with understanding their insurance benefits, billing procedures, and co-pays.
• Ensure the proper documentation for insurance claims and referrals is completed.

8. Follow-up and Reminders:

• Schedule follow-up appointments and reminder calls for patients.
• Send out medical reminders, pre-appointment forms, and follow-up requests as needed.

9. Support Medical Team:

• Assist medical staff by preparing patient charts, updating records, and ensuring all necessary paperwork is ready for the physician.
• Provide support for other administrative tasks as required by the healthcare team.

Qualifications:

• Degree diploma or equivalent; certification in medical office administration or related field preferred.
• Proven experience in a receptionist or customer service role, preferably in a medical or healthcare setting.
• Basic knowledge of medical terminology, office practices, and healthcare procedures.
• Familiarity with insurance verification processes and medical billing codes.
• Proficient in office software, including Microsoft Office, and experience with Electronic Health Records (EHR) systems.
• Strong communication skills, both verbal and written, with the ability to interact with patients, visitors, and medical staff in a professional and empathetic manner.
• Ability to handle sensitive and confidential information in compliance with HIPAA regulations.
• Excellent organizational skills and attention to detail.
• Ability to multitask, stay organized, and maintain a calm and professional demeanor in a fast-paced environment.
• A compassionate, patient-focused attitude and willingness to assist others.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month