Fleet Coordinator

About Us:

Its been 13 years, and Battmobile continues to set new benchmarks in the automotive service landscape in the UAE. Pioneers of onsite battery replacement services, we’ve become the undisputed leaders in comprehensive car servicing solutions, catering to over 300,000 delighted customers.

Our team of 60+ Technicians, capable of servicing all makes and models, ensures a seamless experience, covering everything from oil change to tire replacement, electrical and mechanical repairs, and cutting-edge vehicle diagnostics. Our core mission remains unwavering: delivering exceptional service, whether it’s routine maintenance, major repairs, or simply providing a friendly interaction.

We provide all automobile service onsite as well as at our spacious service center in Al Quoz, where an ever-growing team of technicians and mechanics perform emergency and preventive car care services.

• 40+ Technicians & Vehicles
• 10+ Years of Industry Experience
• 30 Minutes Turnaround In UAE
• 24/7 Customer Support

Job Summary:

We are looking for a skilled and highly organized Vehicle Fleet Coordinator to manage the smooth pickup and delivery of customer cars from our workshop to their designated locations. The successful candidate will be responsible for coordinating drivers, optimizing routes, and ensuring timely and efficient vehicle dispatch. Familiarity with Dubai's road network, traffic patterns, and navigation tools is a MUST.

Key Responsibilities:

• Meet and greet and assist walk-in customers, ensuring a positive and pleasant interaction while promptly addressing any inquiries they may have.
• Receive and review customer vehicle pickup and delivery requests from the workshop team.
• Organize and schedule driver assignments based on location, workload, and delivery timeframes.
• Ensure all vehicles are dispatched promptly and in compliance with service level agreements.
• Utilize in-depth knowledge of Dubai's roads, traffic routines, and navigation tools to optimize pickup and delivery routes.
• Consider traffic conditions and time of day to plan the most efficient routes.
• Address any concerns or questions from drivers during their routes.
• Liaise with customers to confirm pickup and delivery schedules and address any changes or delays proactively.
• Provide excellent customer service by promptly responding to inquiries and resolving any issues related to vehicle pickup or delivery.
• Maintain accurate records of vehicle dispatch activities, including pickup and delivery times, customer information, and driver performance.
• Use proficiency in English, Hindi, and Arabic to effectively communicate with customers, ensuring smooth interactions.

Qualifications:

• Customer Service, Customer Satisfaction, and Customer-focused Service
• Ability to handle customer appointments and scheduling efficiently.
• Ability to work in a fast-paced environment
• Previous experience in the automotive industry is a plus
• High school diploma or equivalent

Benefits:

• Company Visa
• Paid Annual Leave and Airfare
• Insurance

How to Apply:

If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to [HIDDEN TEXT]. Please include the position title in the subject line of your email. We look forward to hearing from you!