We are seeking a detail-oriented and proactive Operations Executive to join our gifting business. This role will involve handling day-to-day operational tasks, including receiving orders, preparing packaging, managing inventory, and ensuring smooth logistics for timely deliveries. The ideal candidate should have hands-on experience in arranging gifts such as flower bouquets and chocolate packaging, as well as coordinating shipments and logistics.
Key Responsibilities:
Order Management:
Receive, review, and process customer orders promptly.
Ensure orders are fulfilled accurately and in a timely manner.
Packaging and Presentation:
Prepare and package gift items such as flowers, chocolates, and personalized gifts with high attention to detail.
Ensure packaging standards are met to maintain brand quality.
Inventory Management:
Monitor stock levels of gift items, packaging materials, and other supplies.
Coordinate with suppliers to replenish stock when necessary.
Coordination of Logistics and Shipments:
Organize and coordinate with logistics partners for smooth and on-time deliveries.
Track shipments and resolve any delivery-related issues.
Quality Control:
Conduct quality checks to ensure all gifts are prepared as per customer specifications.
Identify and resolve any discrepancies in orders.
Supplier & Vendor Relations:
Work closely with suppliers for procurement of flowers, chocolates, and other gift items.
Build strong relationships with logistics providers and couriers to ensure reliable service.
Customer Support:
Assist in addressing customer inquiries related to orders, shipments, and product availability.
Process Improvement:
Continuously look for ways to optimize packaging, storage, and delivery processes to enhance efficiency and reduce costs.
Qualifications:
Proven experience in operations, logistics, or a similar role within the gifting, retail, or hospitality industry.
Hands-on experience in packaging and arranging gifts (flowers, chocolates, etc.) is a must.
Strong organizational skills with the ability to multitask and manage time effectively.
Proficiency in using inventory management software or logistics platforms.
Excellent communication and coordination skills.
Ability to work in a fast-paced environment and meet deadlines.
Preferred Skills:
Familiarity with flower arrangement and chocolate packaging.
Experience in working with logistics providers and couriers.
Knowledge of e-commerce operations would be a plus.
Why Join Us?
Be part of a creative and dynamic team in a growing business.
Opportunity to work with premium gifting items and develop your skills.