Reservations Coordinator

Roles and Responsibilities

The Rooms and Reservations Coordinator will work closely with the Rooms Division & Reservations team. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provides administrative support to the Rooms Division & Reservations department.
• Monitors all Front Office/Reservations related orders and ensures guest supplies are maintained at stock level or if needed, expedited delivery.
• Ensures all new joiners receive fully functional access and tools.
• Prepare and submit the Front Office/Reservation’s payroll in a timely manner.
• Maintains current, accurate knowledge of Forbes standards and ensures the communication to the guest is courteous and personal.
• Be the liaison between Front Office/Reservations and other departments.
• Monitor Out of Order/Out of Service rooms and coordinate with the concerned teams.
• Monitor the Personal Concierge & Reception emails and action accordingly.
• Ensure compliance with financial systems.
• Schedule Personal Assistance colleagues as per operational demands.
• Ensure group rooming lists are correctly entered into the Property Management System.
• Monitor the Reservations/Personal Assistance departments’ workload and prioritize tasks.
• Work with the Reservations team to manage group bookings and VIP arrivals.
• Coordinate and assign rooms to guests based on availability and guest preferences.
• Monitor room inventory daily to ensure accurate tracking and maximize occupancy.
• Manage special requests such as adjoining rooms, specific views, or room configurations.
• Compare inventory with Opera and R&I and alert Reservations and Rooms Controllers on any discrepancy.
• Assist with operations when needed.

Desired Candidate Profile

The Rooms and Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• 3-5 years in a reservation sales environment or related hospitality discipline required.
• Excellent analytical, problem-solving, multi-tasking, organizational, and administrative skills.
• Excellent communication (verbal and written), interpersonal, and team management/development skills.
• Proven report writing and presentation skills.
• Able to work efficiently, independently, and cohesively, producing quality results within strict deadlines, in a multicultural environment.
• Working knowledge of Opera Reservations and Property Manager or equivalent system.
• Proficient with Microsoft Windows applications, particularly MS Word, Excel, and Outlook required.