Customer Service Representative | Emirati Talent

Role Summary:

The Customer Care Representative drives sales growth and profitability by managing daily operations, coaching, and developing team members for improved performance.

Role Profile:

• Address personnel, operational, and product issues with the Contact Center supervisor/manager.
• Process customer requests accurately and efficiently.
• Ensure customer satisfaction by utilizing resolution options and sharing key information with the team.
• Maintain effective communication with colleagues and business contacts.
• Stay aware of business demands and actively participate in team and leadership meetings.
• Foster teamwork by working safely, respectfully, and efficiently with others.
• Prioritize tasks based on urgency and impact, clearly communicate objectives, and seek support when needed.
• Understand the role’s contribution to company goals, collaborate effectively, and strive to meet targets.
• Ensure CRM cases are acknowledged within 24 hours, addressed within 48 hours, and resolved within 72 hours.
• Acknowledge customer requests across channels within 1 hour.
• Stay updated on training resources and participate in ongoing tech and system training.

Requirements:

• High School Certificate
• Retail or sales experience
• Fluent in English & Arabic
• At least 1 year of customer service experience