Reservation Agent

Job Description

1. Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
2. Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
3. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
4. Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
5. Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

Qualifications

1. Previous experience in hotel reservations or a similar customer service role is preferred.
2. Excellent communication skills, both verbal and written.
3. Familiarity with hotel reservation systems and software.
4. Strong attention to detail and organizational abilities.
5. Ability to work under pressure and handle multiple tasks simultaneously.
6. Customer-focused with a commitment to providing exceptional service.
7. Knowledge of the local area, attractions, and events is an advantage.
8. Additional education or training in hospitality or a related field is a plus.

What Is In It For You

1. Employee benefit card offering discounted Accor rates worldwide.
2. Learning programs through our academies.
3. Opportunity to develop your talent and grow within your property and across the world.
4. Ability to make a difference through our corporate social responsibility activities like Planet 21.