Assistant Operations

Responsible for monitoring the daily vehicle operations and utilization and Drivers grooming and appearance in line with the set standards.
Strategic
RESPONSIBILITIES
N/A
Operational

• Monitor and ensure high transport satisfaction levels to achieve fleet utilization and revenue targets.
• Coordinate with workshop and dealers for swift delivery of vehicles to reduce any possible delays.
• Record any scratches, dents, repair estimates, and drivers' deductions at the time of vehicle changeover for accurate record keeping.
• Track and report the status of any damaged vehicles to management to further reduce any possible downtime.
• Provide accident counselling to drivers per incident to reduce the likelihood of future occurrences.
• Inspect Driver grooming and appearance to ensure compliance with the set standards.
• Conduct daily checks during the vehicle handover process to ensure that the vehicles are clean and tidy and not damaged or scratched.

People Management
N/A
Product/Process Improvement

• Prepare vehicle operations and utilization reports as per requirements, policies and procedures.
• Ensure compliance with all relevant safety, quality, and environmental management policies, procedures, and controls.
• Implement approved policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Qualifications
Education & Certifications:

• Grade 10 school qualification.

Knowledge & Skill

• Proficiency in the Taxi services industry.

Experience

• 1-3 years of experience working in a similar role or industry.

1. Organizational Skills

• Time management: Prioritizing tasks and managing time effectively to meet deadlines.
• Multitasking: Handling multiple tasks and responsibilities simultaneously without compromising quality.
• Attention to detail: Ensuring accuracy and precision in operations, data entry, and communications.

2. Communication Skills

• Clear communication: Able to convey messages effectively to different stakeholders, including team members, managers, and clients.
• Written communication: Crafting emails, reports, and documents clearly and professionally.
• Active listening: Understanding others’ needs, instructions, or concerns and responding appropriately.

3. Problem-Solving

• Identifying issues, analyzing them, and finding practical solutions quickly.
• Thinking critically to anticipate problems before they arise.

4. Technology Proficiency

• Familiarity with office software (Microsoft Office Suite, Google Workspace).
• Use of project management tools (e.g., Asana, Trello, Monday.com).
• Knowledge of customer service platforms and CRM tools (e.g., Salesforce, Zendesk).
• Basic understanding of data management or data entry.

5. Project Management Skills

• Ability to oversee and manage projects from initiation to completion.
• Working with timelines, budgeting, and coordinating teams to ensure goals are met.

6. Collaboration and Teamwork

• Working effectively with different teams or departments.
• Being a flexible team member, able to support others and be supported when needed.

7. Adaptability

• Adjusting to changing priorities and demands in a fast-paced environment.
• Being open to learning new systems, processes, and technologies.

8. Customer Service and Relationship Management

• Responding to internal or external queries in a timely, professional manner.
• Maintaining positive relationships with clients, partners, or customers.

9. Data Analysis and Reporting

• Gathering, analyzing, and presenting operational data to assist in decision-making.
• Creating and interpreting reports that reflect business performance and suggest improvements.