Front Office - Telephone Operator - UAE National

Front Office - Telephone Operator - UAE National

Receive each guest call in a professional and friendly manner.

Maintain effective communication with all related departments to ensure smooth service delivery.

Handle every query in a polite and courteous manner and exceed guest expectations.

Ensure guests are greeted by name upon calling as per the Rotana Standard.

Maintain an up-to-date knowledge of the hotel and local services.

Maintain an awareness of guest profile through the Opera guest profile system.

Complete management’s long distance call vouchers and record them on the traffic sheet.

Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.