Transportation and Excise Tax Consultant

Responsibilities:

• Assisting customers to implement and access company services.
• Scheduling and preparing quarterly reviews to set objectives and identify shortfalls in customer engagement.
• Resolving customer complaints and issues in a timely manner.
• Collaborating with the marketing and sales departments to brainstorm new campaigns and business ideas.
• Providing advice and guidance on how to improve customer engagement and develop lasting relationships.
• Answering all customers' questions and transferring them to the appropriate source for more detailed information.
• Ensuring the company remains compliant and adheres to the terms and conditions listed in contracts.