Business Process Support Section Head

Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Overseeing daily operations, including resource allocation and leading the team in resolving complex technical issues, implementing proactive measures to prevent future incidents.
• Lead on the design and implementation of escalation processes for the team to follow.
• Identifying opportunities for process automation, developing KPIs, and providing regular performance reports to management.
• Establishes and maintains SLAs, driving continuous improvement in support processes to ensure timely issue resolution for Oracle HCM and related applications.
• Possesses deep understanding of Oracle HCM modules and integrations, providing expert-level support and guidance to the team.
• Builds and maintains strong relationships with key stakeholders, collaborating to understand needs and align support services with business objectives.

The Successful Applicant

• Bachelor's degree in a relevant field (e.g., IT, HRM, Business Administration), with relevant certifications in Oracle EBS and Fusion.
• At least 7-10 years in IT support / managed services, including 5+ years specializing in Oracle HCM applications.
• Proven track record of leading and managing technical support teams.
• Deep understanding of Oracle HCM modules and related technologies, plus knowledge of ITIL or similar frameworks.
• Excellent communication, interpersonal, stakeholder management, analytical, problem-solving, and decision-making skills.
• UAE nationals are encouraged to apply. Fluency in English and Arabic is an essential requirement.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Corporate Planning
• Consulting
• M&A

Keywords

• Business Process Support Section Head