IT Admin Support Team manager

Job Title: IT Administrator

Job Location: Any

Vacancy: 1 Vacancy

Job Description

• Procurement & Maintenance: Oversee the procurement, maintenance, and administration of computers, office equipment, and related hardware, ensuring optimal functioning and availability.
• Corporate Software Administration: Manage and administer corporate software systems, ensuring all necessary updates and installations are completed efficiently.
• Security Policies: Deploy, enforce, and continuously monitor security policies and procedures to ensure compliance and protect organizational data.
• Asset Inventory Management: Maintain accurate inventory records of IT assets, ensuring all equipment and software are tracked, updated, and accounted for.
• Technical Support: Provide technical support to colleagues by diagnosing and resolving IT-related issues in a timely and efficient manner, ensuring minimal disruption to operations.
• Onboarding Assistance: Support the onboarding process by setting up new employees with the necessary IT resources, including hardware, software, and access credentials.
• Continuous Improvement: Identify and suggest enhancements to IT processes and equipment to increase operational efficiency and reduce downtime.
• Knowledge & Expertise: Stay up-to-date with the latest developments in IT support services, help desk procedures, and industry products to continuously improve the team’s performance.
• Issue Tracking & Reporting: Manage the IT issue tracking system, ensuring all tickets are addressed in line with established Service Level Agreements (SLAs), and regularly report on issue resolution metrics.
• Leadership & Planning: Lead, mentor, and support the IT admin team, fostering a collaborative and high-performance environment. Develop strong plans to manage both critical and urgent IT challenges.

Desired Candidate Profile

• Strong leadership experience, with the ability to guide, mentor, and motivate a team.
• Extensive experience in IT administration, managing corporate software, hardware, and networks.
• Excellent organizational skills, with the ability to multitask and manage priorities effectively.
• Strong understanding of security protocols, policies, and procedures.
• Proven ability to handle urgent and critical IT issues with calmness and efficiency.
• Experience in tracking and maintaining IT assets and inventory.
• Expertise in onboarding processes and IT support for new hires.
• Familiarity with help desk software, issue tracking systems, and SLA reporting.
• Ability to think strategically and suggest improvements to IT procedures and infrastructure.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, with the ability to explain technical issues to non-technical colleagues.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in IT support/administration roles, with at least 2-3 years in a leadership/management capacity.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified IT Professional) are a plus.