Recreation Agent

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Summary:
As a Recreation Agent, you’ll be at the heart of creating a fun and memorable experience for children. Your role involves setting up and managing engaging activities that align with our departmental standards, ensuring the activities area remains clean and welcoming. You’ll provide friendly guidance and support to both children and their families, ensuring their needs are met with exceptional service.

In addition to maintaining the activities area and assisting with inventory, you will greet guests warmly, handle any issues or complaints with care, and ensure all safety protocols are followed. Your responsibilities also include completing necessary reports and participating in the organization of events and activities.

Your goal is to foster a lively, educational, and enjoyable environment, contributing to unforgettable experiences for the children in our care.

Responsibilities:

1. Create & Set Up Activities: Prepare and set up fun and interactive activities for children, ensuring they meet departmental standards and provide an enjoyable experience.
2. Maintain Cleanliness: Perform general cleaning duties to keep the Kids Club environment safe and welcoming. Regularly check the condition of the space and report any maintenance needs.
3. Guest Interaction: Greet and welcome guests with a warm, friendly attitude. Offer assistance and guidance regarding Kids Club activities and equipment use.
4. Deliver Great Service: Ensure guests receive efficient and attentive service that exceeds their expectations.
5. Report Issues: Notify supervisors of any maintenance needs and handle or escalate complaints.
6. Ensure Safety: Confirm safety and collect signed disclaimers for activities.
7. Complete Reports: Accurately fill out all required departmental reports and forms.
8. Maintain Equipment: Keep Kids Club materials in good condition.
9. Create Memorable Experiences: Foster a fun, educational, and memorable environment for children.
10. Participate in Activities: Engage in social, cultural activities, and assist with decorations.
11. Safety Assurance: Ensure all activities are conducted safely, with appropriate disclaimers signed by parents or guardians. Monitor children closely to maintain a safe environment.
12. Inventory Support: Assist with managing inventory related to Kids Club materials and equipment, collaborating with the Recreation Department as needed.
13. Event Assistance: Be present and actively participate in organizing and executing special events and activities. Support your team in creating memorable experiences for the children.
14. Customer Service: Address any customer complaints or concerns promptly, escalating issues to a supervisor when necessary.
15. Documentation: Complete all required departmental reports and forms accurately and on time. Maintain records of any issues or incidents in the logbook.
16. Offer Guidance: Provide friendly support and instruction for Kids Club activities and equipment use.