Receptionist - (Emirati)

Welcome Responsibilities:

• Welcome patients and visitors in person or over the phone, addressing inquiries or directing them to the appropriate personnel.
• Maintain directories of doctors, employees, and departments to assist in directing patients and visitors effectively.
• Ensure a professional and secure environment by monitoring logbooks, issuing visitor badges, and following security procedures.

Administrative Support:

• Schedule and book appointments via telephone and SMS, coordinating patient and doctor schedules with the Patient Relations Coordinator.
• Answer, screen, and forward phone calls, and manage incoming and outgoing correspondence.
• Arrange meetings and couriers, assist in the planning and preparation of meetings, conferences, and calls.
• Perform additional administrative duties, including typewriting, translation, and other tasks delegated by the Medical Director or Finance & Admin Manager.

Office Maintenance:

• Maintain a clean, safe, and organized reception area by adhering to procedures, rules, and regulations.
• Monitor and replenish office supplies to ensure smooth daily operations.

Cashier and Financial Responsibilities:

• Handle cashier duties during absences or high workload periods, including:
• Collecting cash payments and processing credit card transactions.
• Issuing receipt vouchers and maintaining the cash safe box.
• Preparing and submitting daily financial records to the cashier or accountant.

Team Coordination and Communication:

• Maintain continuity among work teams by documenting and communicating actions, irregularities, and ongoing needs.
• Actively contribute to team goals by completing related tasks as required.
• Uphold and communicate the organization’s mission, vision, and quality policies.

Professional Conduct:

• Adhere to the organization's dress code and ensure a professional appearance.
• Report to work on time and complete tasks within designated timeframes.
• Maintain patient confidentiality at all times.
• Participate actively in continuous quality improvement (CQI) initiatives.

Occupational Safety and Health Management System (OSHMS) Responsibilities:

• Comply with all OSHMS policies, standards, and procedures to maintain a safe and healthy work environment.
• Assist in the development and establishment of safety programs and report hazards or incidents as needed.
• Participate in incident investigations and provide feedback to the relevant In-Charge or Head of Department.
• Follow OSH procedures and avoid shortcuts that could compromise health and safety standards.

Qualifications and Skills:

• Strong communication and interpersonal skills.
• Knowledge of patient/treatment flow charts is an advantage.
• Familiarity with handling financial transactions and cashier responsibilities.
• Excellent organizational and multitasking abilities.
• Commitment to maintaining confidentiality and professionalism at all times.

Desired Candidate Profile:

• UAE National (Emirati).
• High school diploma or equivalent (Bachelor’s degree preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Professional appearance and demeanor.

Employment Type:

• Full Time

Company Industry:

• Medical
• Medical Devices

Department / Functional Area:

• Doctor
• Nurse
• Paramedics
• Medical Research

Keywords:

• Reception
• Front Desk
• Help Desk