Delivery Services Manager

Job Title: Delivery Service Manager

Qualifications:

• Any Graduation, Master of Commerce, MBA/PG Diploma in Business Management (Marketing)

Nationality: Any Nationality

Gender: Male

Vacancy: 1 Vacancy

Job Description

• Onboarding & Rider Management: Manage the complete process of onboarding new riders with clients, ensuring that all regulatory requirements are met and the onboarding process runs smoothly.
• Delivery Operations Oversight: Oversee the day-to-day operations of delivery services, ensuring timely deliveries and smooth coordination between riders and clients.
• Legal Assistance: Handle and provide assistance with legal matters related to bike riders, ensuring compliance with local laws and regulations.
• Government Relations: Manage relationships with the RTA (Roads and Transport Authority), ITC (Inter-Transport Control), and other relevant government transport authorities.
• Compliance & Regulations: Collaborate with clients to ensure all rider-related regulations are strictly followed and met.
• Offboarding Riders: Lead and monitor the offboarding process for riders, ensuring a smooth exit while maintaining compliance with policies.
• Business Development: Drive business development efforts to expand and grow the delivery services division, identifying new opportunities and strengthening client relationships.

Desired Candidate Profile

• Proven experience as a Delivery Service Manager or in a similar role within logistics or delivery services.
• Strong knowledge of government transport regulations, RTA guidelines, and legal compliance related to delivery services.
• Excellent organizational, leadership, and problem-solving skills.
• Ability to manage relationships with clients, government authorities, and vendors.
• Strong business acumen and ability to drive growth in the division.
• Excellent communication skills, both verbal and written.
• Familiarity with delivery management software and tools.

Preferred Experience:

• Experience working with delivery riders, fleet management, or logistics operations.
• Knowledge of local transport laws and regulations.
• Previous involvement in business development or client management roles.