Cluster Director of Sales

Responsibilities

1. Consistently offer professional, friendly and engaging service
2. Direct and manage all activity related to the Sales department, ensuring all service standards are followed
3. Responsible for all Sales Colleagues’ achievement of individual goals
4. Direct all Sales and Marketing initiatives for the hotel
5. Provide guidance and direction in the development of segment action plans
6. Be responsible for account management of key market segments
7. Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
8. Review sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
9. Participate in select sales activities both on and off property
10. Set individual room revenue and/or room night goals
11. Manage any Sales Incentive Programs
12. Ensure the integrity of key accounts, the key prospect database and monitoring of the sales software programs for accuracy and thoroughness
13. Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
14. Balance operational, administrative and Colleague needs
15. Follow departmental policies and procedures
16. Ensure all sales reporting systems are efficient, relevant and coordinated
17. Areas of responsibility include Sales components in all revenue areas
18. Recruit and provide appropriate support to new sales employees to ensure their ultimate success
19. Support Global Sales Offices and monitor the working relationship and production
20. Identify key customers and establish goals for existing and new key accounts through the establishment of detailed action plans for each of the hotel's market segments
21. Achieve budgeted room night quotas and average rates set out in the yearly business plan for the hotel
22. Coordinate the hotel's participation in multiple property and company-wide campaigns
23. Be knowledgeable about the competitive set and stay on top of market share statistics

Qualifications

1. 8 to 10 years of hotel experience at the property level, with at least 5 years managing sales personnel
2. Formal University/College education, preference given to those with a hotel management degree; experience in the advertising field and former association with an ad agency is a plus
3. Proven organizational and communication skills
4. Knowledge and experience in the tour and corporate IT is essential; familiarity with the convention and leisure market segments is an asset