Guest Relations Manager (Russian Speaker)

Guest Relations Manager (Russian Speaker) MOVENPICK

Can you bring your own personality, create a magnifique experience and naturally connect with guests and colleagues alike?

We are looking for a Guest Relations Manager to join our team! This could be the next step for you into a Management position within the hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Responsible for ensuring the efficient operation in Guest Services
• Ensure that all team members are properly trained
• Handle complaints/incidents/accidents occurring in the hotel when required
• Manage & motivate the teams to upsell and ensure that the rates given match the instructions received
• Develop high-quality relationships with guests throughout their stay to encourage loyalty

Your experience and skills include:

• Minimum experience of two years in a similar role in a 5-star luxury hotel
• Bachelor's degree in Hospitality or equivalent
• Knowledge in MS Office and Opera system
• Ability to speak other languages, preferably Russian
• The ability to work under pressure, multitask, and think on your feet to quickly resolve issues is required
• Strong verbal and written communication skills and pride in personal presentation
• A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
• Strong leadership & interpersonal skills